Start with the goods and the intended movement
A mainland import, export, free-zone transfer or re-export requires the correct customs procedure. Identify where the cargo is now, its destination and the company acting as importer or exporter.
For movements through other Emirates, tell us the relevant gateway so the applicable local arrangements can be reviewed. Our Dubai brokerage capability does not make every UAE movement the same procedure.
Documents checked together
Send the available commercial invoice, packing list and transport details for review. Descriptions, quantities, weights, values and shipment references should describe the same goods across the documents.
Provide the relevant customs business-code details and authority for RAH to act. Origin documents, delivery orders and permits may also be needed, depending on the cargo and movement.
From preparation to release
- Review the intended customs regime, trader details and cargo information
- Identify missing documents or approvals before the declaration is prepared
- Prepare and submit the declaration within the agreed brokerage scope
- Coordinate any clearance queries or inspection arrangements that arise
- Connect the authorised release with port collection or onward delivery
Keep service charges and government charges clear
The quotation identifies the brokerage work and any agreed transport or handling. Duties, taxes, inspection costs, storage and other third-party charges are assessed separately unless expressly included.
The importer or exporter supplies accurate information and any required permits. Customs determines acceptance and release; an enquiry or quotation is not a clearance approval.
Details for your enquiry
- Invoice, packing information and cargo description
- Bill of lading, air waybill or booking reference when available
- Importer or exporter details and relevant registration information
- Arrival date, gateway and intended customs movement
- Collection or delivery requirement after release
Further guidance
GOOD TO KNOW
Your questions, answered.
Can RAH handle Dubai clearance when another company books the freight?
Yes. Request standalone customs brokerage and identify the carrier, shipment reference and responsible importer or exporter. Include haulage only if you want it added to the agreed scope.
Can you review documents before cargo arrives?
Yes. Share the available documents and expected arrival date. Early review allows missing information or approval requirements to be identified before collection is planned.
Does a free-zone delivery follow the same process as a mainland import?
The customs procedure depends on the movement. Tell us the receiving company, location and intended use or onward destination so the correct declaration requirements can be reviewed.
